I have just had a very special last 24 hours. One of our best customers just had a baby girl and for her baptism he and his wife decided to use a gift from Marcopoloni to give to their guests.
First of all, we love babies. If you tell us that you just . . . → Read More: Today I Helped One of Our Customers With Baptism Favors
I’m thrilled to join Marcopoloni as the newest member of the team. Coming to the office every day means I have the chance to appreciate beautiful handmade artisan treasures, from rustic leather Campomaggi bags to delicate Murano glass figurines. But what really stands out at Marcopoloni is the care and attention that goes into . . . → Read More: Look Who’s New at Marcopoloni…
We often get very complimentary e-mails from our customers regarding our customer service. An e-mail today inspired me to talk a little about myself and the leather briefcase I love the most. . . . → Read More: You Guys Are Still The Best Customer Service
When a new Campomaggi collection arrives we are very excited but that is when a lot of work begins. Unlike our competitors, we want to show you every single bag that arrives so that you can choose the one you want. This results in happier customers and sets Marcopoloni apart. . . . → Read More: A New Campomaggi Collection Is Arriving
Our favorite aspect about working at Marcopoloni is that we get to help customers all the time. When you need to decide how a bag is going to look for you ask us to model the bag and take a video. It will really help! . . . → Read More: We Love Modeling for Our Customers
Too often, a company will post an insincere comment about how they value their customers’ feedback, etc., but in reality, when you offer your opinion or suggestion, you get an apathetic “Uh-huh, OK.” in return.
At Marcopoloni, we want to let our customers know that we really DO listen, and DO take your feedback . . . → Read More: How Your Feedback Helps: Two Examples
I recently went to Murano and stayed in Venice on the cheap. I booked at Locanda Acquavita because it is quiet and close to the vaporetto stop that takes you to Murano (by the way, watch out because there are two stops at Fondamente Nuove, one before the Murano Loop and one after, so . . . → Read More: Locanda Acquavita in Venice: a Sleepless Hotel
The other day a friend of mine asked me for two examples of EXCELLENT customer service experiences that I had, for a project of his. Surely, I could think of two encounters that would qualify as excellent … or could I?? . . . → Read More: Excellent Customer Service – Say What?