Yesterday one of our customers ordered the Pausania Vertical Shoulder Tote online. Because he knew we were a small, family-owned business that treats each customer like a friend, he quickly called us with a question about his order. He loved the bag – one of Campomaggi’s classic rugged-chic bags of top-grain, distressed leather – but there was one feature he wanted to change.
Instead of the leather zipper pull that Campomaggi uses on most of his bags, the Pausania has an antique-finish T-bar chain zipper pull that closes by threading it into a leather loop. Very elegant, but this customer asked if we could switch it out for a leather zipper pull on his Pausania. We looked through our box of Campomaggi parts and found a bag of leather zipper pulls and assured him that yes, it could be done.
Rummaging through our bag of tools, Emi extracted a pair of needle nosed pliers and set to work removing the chain zipper pull and replacing it with a leather zipper pull in Espresso color that perfectly matched the Pausania. This is just one example of how we at Marcopoloni offer customer service that is personalized. Our clients often tell us that calling or e-mailing our office is like catching up with a friend. We value each and every customer, and will try our best to help in any way we can.