There are very few things that can make me mad: Italian customs is one of them. It is an institution that cannot be explained in terms of logic and that often drives Italian entrepreneurs to leave the country. When a few years ago they intercepted a bag that I was trying to return to Dionigi and wouldn’t let it go unless I paid Italian duties three months later, I felt that I was dealing with what is to be expected. I was mad, don’t get me wrong, but I wasn’t surprised.
This time they sequestered our shipment of shoes going out of Italy and made sure that it was returned to sender. To this day we do not know the reason. The only thing that was missing with the shipment was the English translation of the commercial invoice for US Customs, which was promptly provided and which had been accepted by US Customs who cleared the shipment. Yet, somehow, the shipment could not leave and had to be returned to sender. No explanation was provided and no effort was made to help us solve the problem.
Our decision to expand our offering to shoes was influenced by how quickly we fell in love with Maledetti Toscani shoes. We are extremely excited about receiving them and the delay has been so painful, especially for me: I have picked out a pair of sneakers that I can see on my feet every day as I go to work. Now the second shipment also sat in Italian customs for four days and I had to have Maledetti Toscani contact Fedex and customs to get it moving (again, apparently everything was in order). Finally, tonight, the tracking log shows that the shipment has reached Memphis! What a relief!!! Tomorrow might be the day… I might get to walk home on a new pair of shoes!
I really hope that these shoes are worth the effort. What if I am disappointed? I cannot even consider that possibility right now. I wish I could be a fly on the wall in Memphis.