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Customer service? You got it.

Shopping online can be difficult for a number of reasons–photos don’t do the colors justice, size can be hard to gauge, the product you’re looking at might not suit you, etc. Whatever it is, not being able to physically examine the item makes everything more complicated, and we understand that.

A couple of days ago, I had a customer ask for help on choosing a color for the Zavatti. Based on the customer’s preferences, I chose a couple of backpacks that I thought might be good candidates for the job and sent over some photos. This was helpful because the customer was able to choose the exact backpack based on what is shown to them rather than imagining it through a series of convoluted descriptions. I mean, wouldn’t it be more helpful to have a photo of the exact bag? “It all starts with an intense dark roast from the richest Colombian coffee laced with deep red/orange/purple hues comparable to that of the darkened sky at dusk. Highlights sprinkled throughout, swirling, twisting, and fading back into the brilliant sea of ebony like the tendrils of a vine, retreating back to safety.”

Anyways before I go off on all sorts of wild tangents, as I was saying, we will do our best to help you choose the perfect bag whether you prefer works of visual or literary arts. All you have to do is shoot us an email at info@marcopoloni.com with your request and we will get back to you as soon as we can! Enjoy the quick shots of the Zavattis I sent to the customer!

 

Zavatti Distressed Espresso

Zavatti Distressed Olive Brown

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By anita

A few things about me: Chinese born in San Francisco, UC Santa Cruz Alumni in Sociology and a chef/Marcopoloni team member by profession.

People who know me personally will tell you that I am a "laid back and go with the flow" type of person. They will also tell you that I am very passion driven. What I love to do, I do best and I don't pass up an opportunity to enjoy it. Whether it is music, cooking, or DIY projects, I embrace every single moment of it and make the best of whatever comes my way.

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