During recent conversation with Antonella, Marcopoloni is exploring the opportunity to expand its highly rated service operations to owners of Campomaggi bags in the United States who did not purchase their bags from Marcopoloni.
The problem is that it is not possible to ship leather goods to Italy due to government restrictions. Of course, legislation is on the books to allow the return of defective products, but the reality is that, as I have painfully experienced just last year, duties and VAT get charged even on returned bags, and, of course, they get charged again when the repaired bag returns to the United States. If customs in Italy needs additional documentation, you can expect the process to become lengthy and burdensome.
The possibility of a Campomaggi Service Center in the US is still under discussion. Please stay tuned for further posts on this subject. In the meantime, if you need to have a Campomaggi bag serviced in the US and you did not purchase it from Marcopoloni, please contact us and we will be happy to assist you and provide a quote for any services.