For orders placed after February 21, 2020, the return window will be reduced to 14 days from delivery. ALL RETURN SHIPPING WILL BE AT YOUR EXPENSE, regardless of item.

Easy Returns and Exchanges

Store Closure Refund Policy (as of 02/22/2021)

Return Window

For returns postmarked within 14 days of order delivery, a refund will be issued for the original purchase price of the merchandise being returned. The refund will be made in the form of the original payment. No returns will be accepted after the return window has expired.

Return Condition

Please make sure that the item being returned is in its new and unused condition, and include the original tags, merchandising box, dust bag, etc., as any returned items showing signs of usage or missing parts will not qualify for a refund. (Unfortunately, being covered in pet hair does constitute a sign of usage ... so if the item looks like it's been your Fluffy's snuggle toy, please don't send it back to us. We'll appreciate it very much. And so will Fluffy.)

Return Shipping

All return shipping will be at your own expense. We recommend that you package the merchandise properly and insure it as needed to protect yourself in case the package is damaged or lost in transit.

International Returns

Please note that any shipping charges and/or duties/taxes paid to us will not be refunded to you. Please be sure to contact us prior to returning any items. Any fees/duties collected from us upon receipt of your return shipment will be withheld from the refund.

Discounts and Promotions

If your original order qualified for a special discount or promotion, and the modified order after the return no longer qualifies for the discount, then the value of the discount or promotion originally applied will be deducted from your refund or credit amount. For example, if we were to have a promotion like "buy any keychain and get a key to a Ferrari to go with it", and you return the keychain - sorry, you can't keep the Ferrari.

Returning Gift Items

If you wish to return an item which was received as a gift, we can either process it as a normal return in the form of the orginal payment, or we can issue you a store credit for the original purchase price of the merchandise being returned. It depends on whether you want Nanna to know you returned the gift (maybe she will go out and buy you another - less nice - gift), or if you want to be able to choose something you like and ... shhh ... Nanna doesn't have to know.


Please contact us within 7 days of delivery for any exchange requests. Due to limited stock availability, we may not be able to accommodate all exchange requests.

To Receive a Refund or Exchange:

  1. Contact us to receive a return merchandise authorization number (RMA#). For an exchange, please indicate the item you wish to do an exchange with, the color option, and method of payment (if applicable).
  2. Return the merchandise with the RMA# to:
  3. Marcopoloni
    Attn: Emi Graziani
    121 Redding Rd, Unit B
    Campbell, CA 95008