Too often, a company will post an insincere comment about how they value their customers’ feedback, etc., but in reality, when you offer your opinion or suggestion, you get an apathetic “Uh-huh, OK.” in return.
At Marcopoloni, we want to let our customers know that we really DO listen, and DO take your feedback . . . → Read More: How Your Feedback Helps: Two Examples
I recently went to Murano and stayed in Venice on the cheap. I booked at Locanda Acquavita because it is quiet and close to the vaporetto stop that takes you to Murano (by the way, watch out because there are two stops at Fondamente Nuove, one before the Murano Loop and one after, so . . . → Read More: Locanda Acquavita in Venice: a Sleepless Hotel
The other day a friend of mine asked me for two examples of EXCELLENT customer service experiences that I had, for a project of his. Surely, I could think of two encounters that would qualify as excellent … or could I?? . . . → Read More: Excellent Customer Service – Say What?