What is Marcopoloni?

Our goal is to bring people like you, who cherish and appreciate fine artistry, closer to the artisans who create them. Everything we offer is handmade by carefully-selected artisans who pour their love and pride into each piece of work.

Much as Marco Polo brought the Western world in contact with the treasures of the Far East in the late 13th century, Marcopoloni strives to put you in touch with beautiful handmade goods from around the world!

You Guys Are Still The Best Customer Service

Daniele and a Santarelli Leather Briefcase

We often get very complimentary e-mails from our customers regarding our customer service. An e-mail today inspired me to talk a little about myself and the leather briefcase I love the most. . . . → Read More: You Guys Are Still The Best Customer Service

A New Campomaggi Collection Is Arriving

When a new Campomaggi collection arrives we are very excited but that is when a lot of work begins. Unlike our competitors, we want to show you every single bag that arrives so that you can choose the one you want. This results in happier customers and sets Marcopoloni apart. . . . → Read More: A New Campomaggi Collection Is Arriving

We Love Modeling for Our Customers

Our favorite aspect about working at Marcopoloni is that we get to help customers all the time. When you need to decide how a bag is going to look for you ask us to model the bag and take a video. It will really help! . . . → Read More: We Love Modeling for Our Customers

How Your Feedback Helps: Two Examples

Too often, a company will post an insincere comment about how they value their customers’ feedback, etc., but in reality, when you offer your opinion or suggestion, you get an apathetic “Uh-huh, OK.” in return.

At Marcopoloni, we want to let our customers know that we really DO listen, and DO take your feedback . . . → Read More: How Your Feedback Helps: Two Examples

Locanda Acquavita in Venice: a Sleepless Hotel

I recently went to Murano and stayed in Venice on the cheap. I booked at Locanda Acquavita because it is quiet and close to the vaporetto stop that takes you to Murano (by the way, watch out because there are two stops at Fondamente Nuove, one before the Murano Loop and one after, so . . . → Read More: Locanda Acquavita in Venice: a Sleepless Hotel

Excellent Customer Service – Say What?

The other day a friend of mine asked me for two examples of EXCELLENT customer service experiences that I had, for a project of his. Surely, I could think of two encounters that would qualify as excellent … or could I?? . . . → Read More: Excellent Customer Service – Say What?