What is Marcopoloni?

Our goal is to bring people like you, who cherish and appreciate fine artistry, closer to the artisans who create them. Everything we offer is handmade by carefully-selected artisans who pour their love and pride into each piece of work.

Much as Marco Polo brought the Western world in contact with the treasures of the Far East in the late 13th century, Marcopoloni strives to put you in touch with beautiful handmade goods from around the world!

You Guys Are Still The Best Customer Service

Today I got an e-mail that said: “you guys are still the best… customer service, literally like calling a friend and then of course you sell the most awesome bags!”–I couldn’t ask for a better e-mail to start my Friday. It embodies exactly what we are trying to do: treat everyone like we would treat the people that are important in our lives because our customers are important in our lives. And the other part, “the most awesome bags” is a tribute to the artisans that we seek to support. They do really amazing work.

Emi and I try to focus our efforts on customer service a lot. We try to do it because we think that customer service is the most important business function. This is where we get to know customers and develop long term relationships. Although customer service means dealing with all the headaches, if we weren’t the ones dealing with them how would we ever find out about the pain and joys that our customers experience?

So here is a little bit about one of the people who started Marcopoloni and, ten years later, is here to address your needs. I, Daniele, love computer programming, but dealing with problems that don’t have very easy solutions has really helped me think outside the box. Here is a photo of me trying to market products without a marketing budget:

Daniele and a Santarelli Leather Briefcase

This shot was taken in January. It is Daniele and a Santarelli that he likes so much.

Can you recognize the bag? Since we now show every Santarelli leather briefcase that we have in stock, if you can identify the exact bag that I am holding I will give you a big discount on that very bag. That’s if it is still available, of course.

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August 2014
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