I’m thrilled to join Marcopoloni as the newest member of the team. Coming to the office every day means I have the chance to appreciate beautiful handmade artisan treasures, from rustic leather Campomaggi bags to delicate Murano glass figurines. But what really stands out at Marcopoloni is the care and attention that goes into the process of bringing these artisan-crafted goods to you, the customer.
It may seem crazy to take a half hour to photograph each of the four slightly different Salvi leather briefcases we have in stock – because there are variations in color and texture in vegetable-tanned, full grain leather – then upload and e-mail those pictures so a customer can choose the exact bag he wants to order.
It happens a lot around here, though, and it’s one of the reasons Marcopoloni is known for great customer service.
I think of Marcopoloni as a “mom and pop” shop of the Internet, run by a husband-and-wife team with a real passion for handmade artisan products. Since we’re not a bricks-and-mortar store (although there is a small showroom in the office that fills the place with the elegant scent of Italian leather) we can’t greet you by name when you walk in the door. Instead we get to know you by answering your questions via phone and e-mail, and always following up to make sure you are completely happy with your purchase.
I share in your appreciation of handmade art. I grew up in Cambria, Calif., surrounded by creative people including my parents who made stained glass, batik art and ceramics. My husband is a woodworker who makes custom skateboards in our garage woodshop. Our home is filled with art made by family and friends.
While Daniele and Emi are in Italy this summer visiting local artisans and hand-picking new creations for Marcopoloni, I will be here in the office making sure things run smoothly. I look forward to hearing from you!