A few weeks ago, just as the number of shipments was starting to rise for the holidays, Fedex moved our account to use their new web services interface even though we had not implemented it yet.
We were reminded of the pain of filling out forms online to print labels, until the next day it was all back to normal.
It was interesting that instead of Fedex apologizing for the faux pas, I had to promise to complete the transition by March 2011, even though their official deadline is May 2012. So now it is time for me to get to work.
Of course, there is no official documentation for using their web services using ColdFusion. So I am going to do a little more digging. I hope that I will not have to resort to using PHP.
This is a very important part of our business, and definitely worth implementing. We have integrated with Fedex in our shopping cart to give you exact shipping quotes and delivery dates and times for your orders; in the “my account” section you can track packages; and in the order maintenance section of our intranet we print labels.
The new web services will integrate with more functionality. We hope to be able to give our international customers quotes that include duties. This would make it possible for us to ship with Fedex and take advantage of the detailed tracking information that they provide.