Refund Policy

100% Money-back Guarantee and Refund Policy

If, for any reason, you are not completely satisfied with our product, we will exchange it or refund the credit card used for the original purchase price less shipping charges, if applicable. The merchandise must be returned within thirty days from the date of receipt. Please make sure that the item is in its new and unused condition, and include the original box/dust bag, etc. as applicable, as any returned items showing signs of usage or missing parts will not qualify for a refund.

If your original order qualified for a special discount, and the modified order after the return no longer qualifies for the discount, then the discount originally applied will be deducted from your refund amount.

If you wish to return a merchandise which was received as a gift, we will issue you a credit for the original purchase price less applicable shipping charges.

To receive a refund or exchange:

  1. Contact us to receive a return merchandise authorization number (RMA#).
  2. Return the merchandise with the RMA# to:

    3. Marcopoloni
    274 E. Hamilton Avenue, Suite B
    Campbell, CA 95008

Shipping will be at your own expense. We recommend that you package the merchandise properly and insure it to protect yourself in case the merchandise is damaged or lost in transit.