Refund Policy
100% Money-back Guarantee and Refund Policy
If, for any reason, you are not completely satisfied with our product, we will exchange it or refund the credit card used for the original purchase price less shipping charges, if applicable. The merchandise must be returned within thirty days from the date of receipt and must be in its original (new, unused) condition in order to qualify for an exchange or a refund. Special order or custom order products may not be returned or exchanged.
If you wish to return a merchandise which was received as a gift, we will issue you a credit for the original purchase price less applicable shipping charges.
To receive a refund or exchange:
- Contact us to receive a return merchandise authorization number (RMA#).
- Return the merchandise with the RMA# to:
Marcopoloni
4950 Hamilton Avenue, Suite 208
San Jose, CA 95130
Shipping will be at your own expense. We recommend that you package the merchandise properly and insure it to protect yourself in case the merchandise is damaged or lost in transit.